Shopping Policy
Product Consumption
1.Drink a lot of water after consuming ThorX.
2.Individuals with high risk disease such as heart disease, diabetes and high blood pressure or allergy are advised to consult a doctor before consuming.
3.Side effects depend on the individual body.
4.Don’t drink Alcohol after consuming cause it’ll affect the absorption and effects of supplement intake in the body.
5.Thor X cannot be taken together with Paracetamol and cough medicine. It is advised to seek medical advice before using Thor X if you have a medical condition.
6.Money back guarantee (refer to money back guarantee terms and condition).
Shipping & Delivery
Shipping Method
All orders are dispatched and delivered by our courier partner, Monday – Friday excluding weekends and public holidays.
Process & Delivery of Goods
All orders that are confirmed (with payment & verified proof of payment) before 2.30pm will be processed on the same working day. Orders received after 2.30pm will be processed on the next working day. We will not be responsible for delayed deliveries once the item has been collected and processed by the courier partner.
Order Tracking
A delivery tracking number will be sent to the customer’s email once the order has been processed. Tracking of parcels can be made from our courier partner’s website. Please allow at least 24 hours before checking the tracking system. If any delivery problems occur, please send an email to officialthorx@gmail.com and we will attend to all enquiries as soon as possible.
Customer Responsibility
Please ensure that the shipping address and other given information are correct to avoid any misdelivery. Any wrong deliveries due to inaccurate information provided by the customer, shall be liable by the customer himself.
Return and Refund Policy
Eligibility for Returns
- To initiate a refund, you must return the unused portion of the supplement to us. The product must be in its original packaging, unopened, and in resalable condition. Please ensure that the packaging is securely sealed to prevent any damage during transit.
- Valid for a period of 7 days from the date of purchase. To be eligible for a refund, your request must be made within this period.
- Return after usage of 3 to 5 tablets along with the packaging
- To request a refund, please contact our customer support team either by phone or email. You will be required to provide your order details, including the purchase date and order number, along with a brief explanation of why you are dissatisfied with the product.
Return Process
- To initiate a return, please contact our customer service team to obtain a return authorization (RA) number.
- Clearly write the RA number on the outside of the package to ensure proper identification and expedite the return process
- Return shipping costs are the responsibility of the customer, except in cases where the product received was damaged or defective.
Non-returnable items
- Opened or partially used supplement products are not eligible for return, except in cases where the product is found to be damaged or defective upon arrival, please refer to Clause 4.
- We do not accept returns on products purchased through unauthorised resellers or third-party platforms. Please ensure you purchase directly from our authorised channels.
Damaged or Defective Products
- Opened or partially used supplement products are not eligible for return, except in cases where the product is found to be damaged or defective upon arrival, please refer to Clause 4.
- We do not accept returns on products purchased through unauthorised resellers or third-party platforms. Please ensure you purchase directly from our authorised channels.
Modifications to the Return Policy:
- We reserve the right to modify or update this return policy at any time without prior notice. Please review the policy regularly to stay informed of any changes.
Money Back Guarantee
The money-back guarantee is applicable only to customers who have purchased the products directly from our website, www.thor-x.com. Terms and conditions applied.
